Small Reminder - Big Touchpoint for Realtors
The Small Reminder That Makes a Big Impact on Your Clients' Move
Moving is exciting, but let’s be honest—it’s also a logistical nightmare. Between packing, booking movers, signing endless paperwork, and making sure everything gets from Point A to Point B, some crucial details tend to slip through the cracks.
One of the best client service tips we picked up from Outside the Box guest Rachelle Peters is something most agents (and buyers) don’t even think about—reminding clients to update their Amazon shipping address.
Most people remember to set up their utilities before moving. But Amazon, subscription boxes, and online shopping accounts? Those often get overlooked—until a package ends up at the wrong house.
That’s why this is such a great touchpoint for Realtors. It’s an unexpected but super helpful reminder that shows clients you’re thinking ahead for them. And that’s exactly the kind of thoughtful, proactive service that makes an agent unforgettable.
A Simple Reminder That Sets You Apart
- Updating their shipping address on Amazon, subscription boxes, and important accounts.
- Setting up utilities like electricity, gas, water, and internet at the new home.
- Forwarding their mail with the USPS to ensure they don’t miss important documents.
You can make it even easier by providing a quick list of local utility providers with contact info. A simple email or text like this goes a long way:
“Hey [Client’s Name]! Just a quick reminder to update your shipping address for Amazon and set up utilities at your new place. Here’s a list of local providers to make it easier. Let me know if you have any questions!”
It’s a tiny effort on your end, but for your clients, it’s a lifesaver.
The Little Things Create Raving Fans
What makes a real estate agent unforgettable? It’s not just the deal—it’s the thoughtful, unexpected ways you make the process smoother.
These small moments show your clients that you’re looking out for them beyond the transaction. And when they look back on their home-buying experience, they’ll remember you as the agent who made it easier.
That’s the kind of service people rave about to their friends and family. And when the time comes for a thoughtful follow-up, the right closing gift can reinforce that great experience. Many top agents use branded moving boxes or custom moving boxes as part of their post-closing strategy, keeping their name in front of clients long after the move.
Want More Ways to Elevate Your Client Experience?
In Episode #1 of Outside the Box, top agent Rachelle Peters shares her best tips on how small but meaningful actions can build trust and keep you top of mind.
